12 Key Call Center Metrics & KPIs To Drive Better Performance
2:56
12 Key Call Center Metrics & KPIs To Drive Better Performance
Feb 12, 2024
nextiva.com
The CX Leader’s Guide To Call Center Quality Management
2:23
The CX Leader’s Guide To Call Center Quality Management
Dec 27, 2024
nextiva.com
How to Make Your Call Center 5 Star: Quality Assurance 101 | Process Street | Compliance Operations Platform
How to Make Your Call Center 5 Star: Quality Assurance 101 | Proc…
Oct 26, 2020
process.st
Call Center Quality Assurance Audit Template | Process Street
Call Center Quality Assurance Audit Template | Process Street
Sep 24, 2020
process.st
32 Tips for Reducing Average Handling Time (AHT)
32 Tips for Reducing Average Handling Time (AHT)
289.6K viewsFeb 13, 2013
callcentrehelper.com
Call center coaching: 5 types, focus areas, best practices
Call center coaching: 5 types, focus areas, best practices
Oct 22, 2021
timedoctor.com
Typical Roles in a Call Centre – With Job Descriptions
Typical Roles in a Call Centre – With Job Descriptions
467.3K viewsMay 28, 2024
callcentrehelper.com
5:28
Professional Communicational Skills for Call Center Agents
1.4K viewsJan 17, 2018
Study.com
10 top metrics to measure call center productivity (2026)
Oct 11, 2024
timedoctor.com
Outsource Call Center Quality Monitoring | BPA Quality
Aug 3, 2022
bpaquality.com
How I was promoted from agent to QA (call center promotion tips)
66.5K viewsJan 12, 2021
YouTubeKwestyon
3:17
Mock Call Sample Recording: PART 1
133.4K viewsJul 17, 2020
YouTubeCristine Asis
10:24
Five9 Platform Demonstration
53.2K viewsJan 12, 2021
YouTubeFive9
1:28
If Call Center Employees Were Honest
4.2M viewsAug 13, 2015
YouTubeAs/Is
4:29
How CXone Empowers Contact Centre Agents
4.1K viewsFeb 20, 2020
YouTubeNICE CXone
2:09
A Better Answer How to Handle Customer Complaints
91.1K viewsJul 30, 2019
YouTubeA Better Answer
3:31
Quality Analyst job description
5.2K viewsSep 29, 2020
YouTubeDouglas Jackson Recruitment
15:22
Customer Service Vs. Customer Experience
1.8M viewsOct 13, 2016
YouTubeValuetainment
11:45
CALL CENTER 101: Customer Satisfaction Survey (CSAT Surve…
49.9K viewsSep 14, 2018
YouTubeRea Ninja
5:46
Mishandled Call Docu - Part 1: Call Center in the Philippines
1.5M viewsMay 6, 2014
YouTubeMagellan BPO
12:43
MOCK CALL PRACTICE: Healthcare Insurance Customer Service | Wit…
294.7K viewsAug 20, 2019
YouTubeRea Ninja
1:55
6 Essential Skills for Customer Service
69.9K viewsAug 23, 2021
YouTubeSkills World
18:09
Customer Service Skills - Video Training Course | John Academy
221.7K viewsMar 1, 2018
YouTubeJohn Academy
22:40
Positive Scripting Examples for Call Center: Customer Service
234.7K viewsDec 28, 2020
YouTubeKwestyon
16:43
Call Center Dashboard in Excel | Track Calls, Issues & Support Typ…
112.7K viewsMar 28, 2021
YouTubeOther Level’s
19:31
Mock Call Script with Call Flow Guide: Hotel Booking Part 2
725.9K viewsJul 24, 2020
YouTubeKwestyon
6:02
MOCK CALL PRACTICE: Difficult Customer Situation | Interactive S…
271.8K viewsAug 15, 2018
YouTubeRea Ninja
5:21
Effective Questioning | Online Call Center Agent Soft Skills Part 6
34.6K viewsNov 4, 2020
YouTubeBenchmarkPortal
8:59
Voice Lesson for Call Center Agents | the basics
114.8K viewsJul 8, 2021
YouTubeKwestyon
6:49
Agent Occupancy and Utilization | Managing Metrics
18.6K viewsJul 30, 2020
YouTubeBenchmarkPortal
See more videos
Static thumbnail place holder