Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Everything you need to know about problem management in Jira Service Management. Best practices, step-by-step guides, and tutorials for getting started.

Problem management aims to reduce the impact of incidents that are caused by problems with IT infrastructure, and prevent the incidents from happening again. Problem investigations …

Explore the problem management process in ITSM. Learn how to identify, analyze, and resolve underlying issues to prevent recurring incidents.

Incident management (IM) is a critical process used to quickly resolve issues to limit business impact. Read on to apply these practices in your org.

Problem management is about more than just finding and fixing incidents. Real problem management lies in identifying and understanding the underlying causes of an incident as well …

ITIL 4 is here—and it’s more agile than ever. Learn tips to bring agility and collaboration into ITSM with Atlassian. IT-verandermanagement minimaliseert risico's en verandert systemen en …

Change management practices are designed to reduce incidents and meet regulatory standards. The practices ensure efficient and prompt handling of changes to IT infrastructure and code.

Since its introduction in the 1980s, ITIL has grown into a globally recognized best practice. The latest version, ITIL 4, launched in 2019, offers a modern, flexible approach that helps …

This page describes best practices for managing problems using Jira Service Management. You may seek formal training in how to make ITIL recommendation work best for your business.