A brief introduction to ITIL, including a comparison between ITIL 2007 and 2011, and details on how the processes from the ITIL books are represented in the ITIL Process Map [PDF, 31 pages]

The ITIL Process Map provides a complete set of process and document templates, so you don't have to start from nothing as you define the ITIL processes for your organization.

Aug 20, 2021 · The ITIL process map is a diagram that depicts the various steps of incident, problem, and change management. It is an essential tool for service managers who want to …

The IT Process Wiki (ITIL Wiki) is about the IT Infrastructure Library ITIL® (ITIL 4, ITIL V3 & V2) and IT Service Management. It is run and sponsored by IT Process Maps and includes:

Aug 28, 2025 · The ITIL framework can be broken down into five stages: service strategy, service design, service transition, service operations, and continual service improvement.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. The swirl logoTM is a Trade Mark of the Office of Government Commerce.

ITIL Process Map is a tool used in IT service management. It allows IT service providers to analyze, optimize, and standardize the way that they provide support.

A brief introduction to ITIL, including a comparison between ITIL 2007 and 2011, and details on how the processes from the ITIL books are represented in the ITIL Process Map

The ITIL Process Map is a "translation" of ITIL into legible, easy-to-read process diagrams and document templates. It is used by hundreds of organizations world-wide who realized that …

ITIL® translated into easy to read, customizable Visio process templates in BPMN format. Process diagrams in four levels of detail describe the process activities and the information …