By buying Astrix, Cisco plans to give enterprises tools to help them discover and control what their AI agents are doing.

Bundling Copilot into the latest license tier may help kickstart paid Copilot adoption and eliminate the evaluation of ...

As AI-generated assets and workflows infuse collaborative platforms, the issue of unowned work is growing across the ...

Context from data and AI agent activity spins a flywheel that generates still more context, Microsoft CEO said.

As the Senior Editor for No Jitter, Matt covers AI (predictive, generative and agentic AI) as it pertains to the enterprise communications space – i.e., unified communications, contact center and ...

The most effective AI training programs need clear ownership, and as of now, enterprise leaders are unclear who should take ...

Nearly two-thirds (63%) of customer service and support leaders are reducing human agent headcount gradually through ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

According to a new report from Incogni, communication and productivity apps collect and share employee data, including ...

The AI meeting assistant retools with Conversational Knowledge Engine, adding support for MCP, a revamped chat interface and ...