Putting less time and money into governance and guardrails has amplified the AI trust issues enterprises are experiencing.

By integrating Informatica’s data capabilities, Salesforce’s Data 360 provides a broader, contextual foundation for AI agents ...

The concerns and priorities of organizations have mostly stayed the same, with some changes regarding real-time and siloed ...

After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

Adoption of the Agentforce platform is gathering steam, with 12% of the company’s estimated 150,000 customer base having now ...

Decentralized data storage was much easier to manage before data was launched into the clouds. Now, geographic and regulatory ...

A new Theta Lake survey found that AI tools and the content they create need better guardrails and compliance checks.