8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...
Omnichat unveiled Omni AI, an autonomous agentic platform. Integrated CX functions. Marketing, sales and support automated in ...
The platform pushes CRM beyond record-keeping, using AI agents to resolve cases, configure quotes and complete field tasks ...
The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: ...
New native integration combines Gainsight’s customer intelligence with Glean’s deep enterprise context, helping both teams and agents identify risk sooner, prepare faster, and act with greater ...
AI budgets are approved. Pilots are launched. Vendors are selected. And yet, for the great majority of companies deploying AI ...
Thoma Bravo is nearing a deal to hand Medallia to its lenders. Analysts say the fallout goes well beyond one vendor's debt ...
Google’s Data Studio revival hints at a bigger shift: analytics, AI and action are converging into one platform—leaving ...
A keynote in Boston revealed a surprising truth: photo organizers and enterprise DAM managers face the same challenge — and ...
Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure ...
Moran did not hesitate when asked whether he thinks trust in AI or marketing is declining. “Yes, I do, absolutely,” he said. Consumers are increasingly wary of the messages they receive, he said, ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results