Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
Foundever, world No. 3 in call centers industry, seemingly runs out of cash, according to S&P Global
In Canada’s New Brunswick province, the BPO specialist was scheduled to replace the current provider, Maple, on April 1 for the eVisitNB virtual healthcare program. The transition has been postponed ...
When the world's No. 1 and No. 2 call-centre companies (Teleperformance and Concentrix) plummet on the stock market, is it because they have been slow to embrace AI or because their business no longer ...
If a Donald Trump clone were to take the helm of a major outsourced customer experience (BPO) company tomorrow, he would likely update his famous MAGA slogan with a new acronym: MCCGA. After the "wild ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
C’est un transfert de poids et de 1er choix ? qui intervient ce jour sur le marché : l’ex-Directeur de la Relation Client de l’Année, Damien Nuyttens, rejoint l’un des leaders sur le marché du Ticket ...
Il y a vingt-sept ans, les premiers call-centers délocalisés ou internalisés de France Telecom, faisaient la une des journaux : parce que la Tunisie ou le Maroc commençaient à les accueillir et que ...
MGL, la société qui a créé et déploie le concept des confiseries Lolly's, alias les paradis du sucre, dont les 15 boutiques colorées et acidulées ont essaimé en France, a été placée en redressement ...
C’est dans la restauration qu’il avait beaucoup appris, nous avait-il confié. Mais c’est dans les panneaux solaires et les travaux d’isolation qu’il avait investi récemment. Dirigé par son fils David ...
"Video killed the Radio Star" sang The Buggles. AI or a lack of understanding of call centre operations, what will ‘kill’ the major BPO players? Concentrix shares plunged by more than 12% on the ...
Can one woman, one man, just one make a difference in competitive businesses such as customer relations and BPO? This is the question that this month's two witnesses attempt to answer: Nidal Afid, ...
Homair advertising campaign, recently displayed in the Paris metro. "It's going to be hard to go back home" © Homair Homair, like many players in the tourism ...
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