A cruise passenger agreed to purchase a $3,100 device during a port stop in Puerto Plata and suffered instant buyer's remorse ...

American Airlines passenger and frequent traveler June Lee recently checked his sturdy aluminum Rimowa bag on a cross-country flight. Although Lee’s much-loved 2-year-old designer suitcase had ...

Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly ...

The Consumer Rescue advocacy team resolves problems between consumers and the businesses that they patronize. We do this via direct mediation with companies — always free of charge. These articles are ...

Don’t let extreme buyer’s remorse ruin your next cruise. Impulsively spending money you don’t have on something you don’t want is a recipe for a vacation disaster. During a recent sailing, one ...

Don’t let extreme buyer’s remorse ruin your next cruise. Impulsively spending money you don’t have on something you don’t want is a recipe for a vacation disaster. During a recent sailing, one ...

When Deborah Kahn bought two Amazon gift cards at her local mom-and-pop pharmacy, nothing seemed amiss. But then she got home and tried to load the $100 value into her online account. That’s when she ...

Confusion remains high for the former customers of the bankrupt tour operator Vantage Deluxe World Travel. The legalese in each notification from the bankruptcy court invariably brings a new wave of ...

Kesha Green* made what is arguably the most dire mistake a passenger can make on a cruise ship. Just hours after boarding Carnival Conquest in Miami, she found herself unexpectedly brawling with two ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

Norse Atlantic Airways customer Joan Reston joined the airline’s official Facebook group to complain about a missing refund. At least that’s what she thought she was doing. As it turns out, that ...