Air passengers in Europe enjoy some of the best consumer protections in the world. But the European Union is contemplating watering down these passenger-friendly measures, which could leave travellers ...

Southwest Airlines spent the early part of 2023 trying to make good after a historic meltdown resulted in more than 16,700 canceled flights during the 2022 holidays. The airline reimbursed passengers ...

Only about a third of affected passengers contact airlines or compensation management companies. I continue to urge affected passengers to exercise their rights: it’s not just extra money for ...