The strategies each company executed when bringing UCaaS services to market yield useful lessons in how to select and deploy ...
Security provider Lookout extends its offering to give organizations visibility into sanctioned and unsanctioned AI usage, ...
Over the last few months, ServiceNow has positioned itself as a “platform of platforms” and as an “end-to-end operating ...
By buying Astrix, Cisco plans to give enterprises tools to help them discover and control what their AI agents are doing.
Bundling Copilot into the latest license tier may help kickstart paid Copilot adoption and eliminate the evaluation of ...
As AI-generated assets and workflows infuse collaborative platforms, the issue of unowned work is growing across the ...
Context from data and AI agent activity spins a flywheel that generates still more context, Microsoft CEO said.
As the Senior Editor for No Jitter, Matt covers AI (predictive, generative and agentic AI) as it pertains to the enterprise communications space – i.e., unified communications, contact center and ...
The most effective AI training programs need clear ownership, and as of now, enterprise leaders are unclear who should take ...
Nearly two-thirds (63%) of customer service and support leaders are reducing human agent headcount gradually through ...
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