Equifax is doubling down on Costa Rica as a cornerstone of its global operations, announcing the addition of 300 new roles aimed at scaling advanced business functions and accelerating the company’s ...

For years, Cancún has been viewed primarily as a tourism powerhouse — a Caribbean destination built around resorts, beaches ...

AI-made hallucinations are adding more work in contact centers and other BPO offices, instead of cutting costs.

Accenture has joined hands with Amazon Web Services to set up a new artificial intelligence (AI) hub in Mexico City.

Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 ...

The United States has revoked visas issued to several executives of Costa Rica’s leading daily La Nación, triggering concerns ...

Chile is stepping up efforts to strengthen its digital workforce, announcing nearly 2,000 new scholarships under the ...

The Google Threat Intelligence Group (GTIG) has identified a sophisticated cyber campaign by a threat group tracked as ...

Owner Resource Group (ORG) has exited its investment in Bill Gosling Outsourcing (BGO), selling its entire stake to Chicago-based private equity firm Frontenac, marking a new phase of ownership for ...

Employment growth in Uruguay’s global services sector has stalled, according to a new study by consulting firm Advice, which points to rising costs and automation pressures as key headwinds. The ...

Jamaica has opened another plug-and-play facility, refining a model that has drawn dozens of foreign BPO firms to the island over the past decade. The new facility, called the Informatics Park ...

The Jamaican government is encouraging business process outsourcing (BPO) companies operating in the Montego Bay Free Zone to relocate inland, arguing that the move would benefit both the services ...