Equifax is doubling down on Costa Rica as a cornerstone of its global operations, announcing the addition of 300 new roles aimed at scaling advanced business functions and accelerating the company’s ...

For years, Cancún has been viewed primarily as a tourism powerhouse — a Caribbean destination built around resorts, beaches ...

AI-made hallucinations are adding more work in contact centers and other BPO offices, instead of cutting costs.

Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 ...

Accenture has joined hands with Amazon Web Services to set up a new artificial intelligence (AI) hub in Mexico City.

The United States has revoked visas issued to several executives of Costa Rica’s leading daily La Nación, triggering concerns ...