Sabio Group has today announced the launch of a new offering aimed at tackling how contact centres manage employee leave ...

Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and shrinkage across shifts ...

How IoT Will Drive Better CX - Martin Taylor, Co-Founder & Deputy CEO at Content Guru. discusses. contact centre contact ...

Get ready to zoom in on the future of customer experience (CX) at IPI Spotlight. This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the ...

RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres ...

Four-year ban for director of nuisance cold-calls firm - The company made almost a million unsolicited cold-calls from their ...

Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation. contact centre case ...