In the practice of Customer Experience Management (CXM), Customer Satisfaction (CSAT) has long been regarded as the "golden metric" for measuring service success or failure. For a long time, companies ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, and embedded in call center QA, it scales human connection that lifts ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Streamline access, automate provisioning, and secure logins with Rippling’s powerful identity tools and Supergroup logic.

The story of UPSC isn’t just that of an exam but about how India defines merit, opportunity, and fairness. Over the last 100 ...

Lee Hyun, director of Woori Education Research Institute and a former star private education instructor, has been nominated ...

What can we expect to come out of this year's Dreamforce? Well, agents, of course, lots and lots of agents. But CEO Marc Benioff has had a year to evolve Salesforce's agentic thinking.

The Centre for Social Accountability and Transparency (CSAT) has equipped communities in Mangochi with skills to hold office ...

The September mock test, which is the final practice exam before the 2026 College Scholastic Ability Test, will be held ...

Sangmyung University, with support from South Chungcheong Province, will establish early employment-oriented contract ...