Zaelab, a leading consultancy of business-to-business ("B2B") digital transformation, today announced executive appointments that strengthen the firm's leadership team as it expands its focus on ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

As AI becomes embedded across CRM workflows, the challenge in 2026 shifts from adoption to execution, forcing organizations ...

Salesforce's Agentforce ARR surge 330% Y/Y to $540M as thousands of deals and rising AI usage point to growing traction for ...

I recommend NOW shares at current levels, expecting sustained 20%+ revenue growth, mid-30% free cash flow margins, and ...

NOW's AI-led workflow platform, large-deal momentum and faster growth give it an edge over CRM despite a richer valuation.

This year, enterprise communications professionals will be figuring out how to augment the human workforce while also ...

Gaurav Gupta leads enterprise efficiency by integrating intelligent automation and CRM modernization to optimize costs while ...

ServiceNow NOW shares have plunged 29.9% in the past year, underperforming the Zacks Computer and Technology sector’s ...

With a strong focus on improving HR interactions and better supporting store associates who lack easy access to traditional ...