As AI-generated assets and workflows infuse collaborative platforms, the issue of unowned work is growing across the ...

Context from data and AI agent activity spins a flywheel that generates still more context, Microsoft CEO said.

Over the past few years, Amazon Connect expanded into generative- and then agentic AI-powered capabilities. For example, at AWS re:Invent 2025, Amazon Connect announced 29 agentic AI features ...

The AI meeting assistant retools with Conversational Knowledge Engine, adding support for MCP, a revamped chat interface and ...

Nearly two-thirds (63%) of customer service and support leaders are reducing human agent headcount gradually through ...

The most effective AI training programs need clear ownership, and as of now, enterprise leaders are unclear who should take ...

No Jitter Insight: Zoom, Gmail, Slack and Microsoft Teams are the collaborative fabric throughout enterprises for messaging and collaboration with coworkers across the globe. The services provided by ...

Hannah Warfel is Associate Editor for No Jitter, covering topics in data management and analytics. With expertise in publishing and professional writing, Hannah manages the site's newsletters, social ...

Sticking with a status-quo UCaaS platform might hinder an enterprise's bottom line. Recent research shows that UCaaS ...