Overall satisfaction with airlines in North America rises sharply across all segments On-board experience, day of travel experience and value for price paid help drive improvement Recent increases in ...

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Even with average monthly water bills hovering at $100, nationwide, just $1.00 lower than the record high reached in 2025, ...

TROY, Mich.: 8 Oct. 2025 — What would you do with an extra seven minutes and 57 seconds tacked onto your next vacation or business trip? According to the JD Power 2025 North America Rental Car ...

TROY, Mich.: 15 Nov. 2023 — Senior living communities have managed to maintain steady levels of resident and family member satisfaction despite steadily rising costs, which as of the third quarter of ...

TROY, Mich.: 12 Oct. 2023 — Could the latest generation of mobile apps and websites hold the keys to solving the decades-old challenge of customer apathy toward life insurance and annuities? According ...

Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

TROY, Mich.: 16 Jan. 2025 — The average time wireless customers have spent on their device has increased 40 minutes compared to the first half of 2024, according to the JD Power 2025 U.S. Wireless ...

TROY, Mich.: 20 July 2023 — Nearly three-fourths (71%) of home appliance purchases happen in-store and 75% of appliance purchases occur on the first visit to the store, according to the JD Power 2023 ...

TROY, Mich.: 8 May 2024 — With domestic air passenger volume up 9.4% year over year 1 and seemingly no end in sight to crowded gates, stuffed overhead bins and expensive fares, 2 airlines have their ...

According to the JD Power Financial Services Churn Data and Analytics report, FinTech brands are making meaningful inroads in building market share across the full spectrum of financial services.