Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
When the world's No. 1 and No. 2 call-centre companies (Teleperformance and Concentrix) plummet on the stock market, is it because they have been slow to embrace AI or because their business no longer ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
La génération de leads, priorité des directeurs commerciaux, est de plus en plus complexe, onéreuse, en BtoB comme en BtoC. Moins cher et plus fiable* que Google et ses liens sponsorisés, le directeur ...
Orange France a annoncé le déploiement industriel d'un outil d'écoute des conversations des téléconseillers en centres d'appels, optimisé avec l'IA. Selon la direction, cet outil de speech-analytics ...
Foundever, world No. 3 in call centers industry, seemingly runs out of cash, according to S&P Global
In Canada’s New Brunswick province, the BPO specialist was scheduled to replace the current provider, Maple, on April 1 for the eVisitNB virtual healthcare program. The transition has been postponed ...
Il y a vingt-sept ans, les premiers call-centers délocalisés ou internalisés de France Telecom, faisaient la une des journaux : parce que la Tunisie ou le Maroc commençaient à les accueillir et que ...
In India, call centre bosses allegedly sterilised female call centre agents without their knowledge between 2004 and 2008, according to Gurudas Dasgupta, a powerful trade unionist who has since passed ...
Homair advertising campaign, recently displayed in the Paris metro. "It's going to be hard to go back home" © Homair Homair, like many players in the tourism ...
Threatened by AI, bots, a wait-and-see attitude and Klarna's ‘nonsense’, Teleperformance, TP, wants to believe in its future. Its managers deplore the undervaluation of its share price. Its French ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
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