Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and shrinkage across shifts ...

Sabio Group has today announced the launch of a new offering aimed at tackling how contact centres manage employee leave ...

How IoT Will Drive Better CX - Martin Taylor, Co-Founder & Deputy CEO at Content Guru. discusses. contact centre contact ...

Node4 delivers fully integrated Webex contact centre for TMTI and paves the way for AI implementation. contact centre case ...

RingCentral and BT Launch Cloud Work RingCX, An AI-powered Platform Built to Transform Business Contact Centres ...

Four-year ban for director of nuisance cold-calls firm - The company made almost a million unsolicited cold-calls from their ...

Target Group announced a new five-year strategic partnership with FourNet to enhance and expand its award-winning contact ...

Looking ahead, Churches is now perfectly positioned to implement automated solutions that address actual customer needs ...

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice - Jabra contact centre headsets ...

Vonage Research Highlights Continued Rise of AI and Its Impact on CX - new contact centre report from vonage available to ...

The Customer Service Love Triangle long wait times, vague responses & endless transfers Cirrus contact centre research ...

In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.