The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...

Hackers exploited a Microsoft customer support portal that allowed them to access customers' e-mail accounts on Hotmail, MSN, and Outlook. Microsoft confirmed the breach in an e-mail to TechCrunch, ...

Microsoft may not be starting the year on the right foot, at least as far as security is concerned. Just last week the NSA of all people disclosed a critical Windows 10 vulnerability which was ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

This article has been updated. On Friday, Microsoft Corporation MSFT said that hackers behind the SolarWinds attack had gained access to its customer service agent's device. The company said it had ...

Hackers reportedly compromised a Microsoft customer support account, exposing its credentials, and by extension customer email on Microsoft web-based email services like Hotmail, Outlook.com, and MSN.

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

Eric Law is a Game Rant contributor from Pennsylvania, USA. An MMORPG-focused video game writer for Game Rant for two years and counting, Eric cut his teeth on gaming since he was a wee lad watching ...