Enterprise software provider Zendesk is ramping up operations in key Latin American markets to tap into the surging demand for AI solutions in contact centers. Senior Vice President Eduardo Lugo told ...

Guatemalan telecommunications company IFX Networks has opened its new Orion (Orión) data center in Mixco on the outskirts of ...

Equifax is doubling down on Costa Rica as a cornerstone of its global operations, announcing the addition of 300 new roles aimed at scaling advanced business functions and accelerating the company’s ...

American Airlines has resumed flights to Venezuela, signaling a gradual thaw in relations between Washington and Caracas.

Suriname has officially plugged into a major undersea data highway called EllaLink, securing access to digital centers in ...

The United States has revoked visas issued to several executives of Costa Rica’s leading daily La Nación, triggering concerns ...

For years, Cancún has been viewed primarily as a tourism powerhouse — a Caribbean destination built around resorts, beaches ...

AI-made hallucinations are adding more work in contact centers and other BPO offices, instead of cutting costs.

Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 ...

Accenture has joined hands with Amazon Web Services to set up a new artificial intelligence (AI) hub in Mexico City.

Brazil’s Information Technology (IT) sector grew by 13.9% in 2024, surpassing the global average of 10.8% and solidifying its position as the largest IT market in Latin America, with 34.7% of regional ...

Bolivia is liquidating gold reserves worth $1 billion as the country grapples with a severe foreign currency shortage, escalating political tensions, and mounting economic pressure. Official data ...