It's the second of two days at Zendesk Relate 2025 and we're ready for more exciting content! TechRadar Pro is live in Las Vegas, ready for Zendesk's annual convention, where we're hearing from ...

As AI agents execute more workflows and resolve more defined problems, customers will expect pricing that reflects those outcomes.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its annual Showcase conference in New York City, customer service ...

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This strategic move signifies India's evolution into a key innovation engine for the company, with the Pune hub taking full ownership of global product roadmaps and driving AI-led service excellence ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

Hackers targeting Zendesk users with typosquatted domains to steal credentials ReliaQuest found 40+ spoofed domains, linked to Salesforce campaign similarities Attackers submit fake Zendesk tickets to ...

The Zendesk ownership saga took several new turns this week, with an external investor, Jana Partners, agitating against the company, a review of its strategic options coming to a close, and the ...

It has come to light that the Zendesk software-as-a-service (SaaS) company for customer relationship management (CRM) was compromised in October, exposing client account data to a threat actor, ...