Jon-Stephen Stansel, an award-winning social media strategist and author of The 10 Principles of Effective Social Media Marketing, examines the growing tension between automation and authenticity ...

From AI-enabled video-editing software to trend-monitoring agents, these are the tools helping brands win on social.

These days, influencers and typical social media users need powerful software to manage all their accounts on various social media platforms. Aside from hiring a professional social media manager ...

First on the list, Buffer is a powerful AI tool that simplifies social media management and content creation. It offers a wide range of features, including scheduling posts for different social media ...

Guide 2026 CX Trends Guide: Top 10 Insights for Smarter Strategy Smarter service. Faster outcomes. Happier customers. NiCE breaks down the future of CX in one guide. Read now Research Report The CX ...

Struggling to keep up with the demands of managing multiple social media profiles? You’re not alone. Many businesses face the same challenge, but there’s a solution: Sprout Social an all-in-one social ...

The Montreal-based bank brought its earned media value up to $1 million by building an internal system for employees to share ...

With social media platforms becoming, if not already, the primary touchpoint between many businesses and their consumers, mastering customer engagement on social media is vital to your brand's overall ...

A social media community manager is like the friendly face of a brand online. They help build and take care of groups of ...

The scope of social media management has expanded significantly in recent years. Many firms struggle to take advantage of all that social media has to offer, because they simply don’t have the time or ...

People’s daily interactions with online algorithms affect how they learn from others, with negative consequences including social misperceptions, conflict, and the spread of misinformation, my ...