What would you do if you bought something and it got damaged after you purchased it? Would you accept your loss, or would you go to the store to try to get a refund? Read about one Redditor cashier’s ...

Nordstrom has the reputation for delivering amazing customer service. While definitely not the lowest price in town for clothes, they offer so much value in the form of great people, selling great ...

Strategic Positioning: Shoe Carnival is leveraging strategic acquisitions and a digital-first marketing approach, including innovative features like the "Fit Finder," to navigate a complex retail ...

Who knew the drama that could emerge from a shoe return. readers to vote whether a customer unhappy with a pair of shoes deserved a full refund after she missed the Southeast Portland store's return ...

A luxe Madison Avenue shoe shop tried to walk all over a well-heeled customer — asking nearly $7,000 for a custom order it repeatedly made incorrectly, the patron charges in a lawsuit. Justin Mills ...