The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

LAS VEGAS — Decisiv Inc. said beginning in 2017 its software platform will power the service management systems used by Paccar Inc.’s truck brands Kenworth and Peterbilt. The company made the ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

ORLANDO, Florida—Service relationship management (SRM) provider Decisiv Inc. announced March 7 at the Technology & Maintenance Council’s Annual Meeting new fleet-focused asset service management ...

ShipStation reports that optimizing e-commerce order management enhances efficiency through automated routing, syncing, and ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

TeamDynamix is replacing JIRA as our service management and ticketing system. JIRA has reached end-of-life and can no longer be updated. The TDX Service Management Platform will allow support teams to ...

Landscaping and field service companies are moving away from scattered spreadsheets and clunky desktop tools and adopting modern SaaS platforms that simplify da ...