CHICAGO (WLS) -- You trust that your appliance warranties are there when you need them, but what if your claims aren't being fulfilled the way you expect? ABC 7 Consumer Investigator Jason Knowles and ...
Q: I prepaid Sears for a washer installation recently. Despite following up with multiple emails and a phone call, Sears has not installed the appliance. I’ve asked for a refund, but Sears has not ...
Q: We have a top-of-the-line Kenmore Elite washer that I bought from Sears. It’s just four months old. The glass lid has spontaneously shattered. Christopher Elliott, the Travel Troubleshooter We ...
After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back? Q: I ...
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