NPR

Efforts to shrink Social Security's phone wait times are putting a strain elsewhere

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.
CNN

Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...
Sacramento Bee

Calling Social Security? Brace for long waits as phone line struggles. What’s the hold time?

Trying to get through to Social Security on its 800 number? Be very, very patient. Wait times have been averaging roughly 35 minutes. In September, the latest data available, the average time on hold ...
Reno Gazette-Journal

New changes to Social Security phone service — here's what to know

Social Security recipients should know about two phone service changes that started Monday. • Need to change your direct deposit info? Changes to direct deposit information must now either be done ...
The Boston Globe

Social Security pulls field office staff to answer overwhelmed phone line

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.
Hosted on MSN

Social Security call wait times reach record high; try these local office phone numbers

As the Trump administration cuts staff and field offices at the Social Security Administration, seniors dialing the 800 toll-free number have spent an increasing amount of time on hold. The average ...