Achieving business success is a goal of all company leaders. Management by objectives (MBO) is a plan that helps businesses improve their performance. It does so by mapping out a guide for both the ...

Fire officers are strategic resources; firefighters are task resources. As a strategic resource, a competent fire officer must have the ability to identify problems and, to address those problems, ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

Jane Drews is the IT security officer for the University of Iowa in Iowa City. The first rule of incident management is to accept that you will have an incident. Use these five best practices to get ...

An "incident" is defined as unplanned downtime, or interruption, that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then ...

How operators respond to the unexpected is becoming more and more important in the customer-focused public transport sector for companies to strengthen their brand. In unexpected cases, an efficient ...

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