The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...

Microsoft may not be starting the year on the right foot, at least as far as security is concerned. Just last week the NSA of all people disclosed a critical Windows 10 vulnerability which was ...

Hackers exploited a Microsoft customer support portal that allowed them to access customers' e-mail accounts on Hotmail, MSN, and Outlook. Microsoft confirmed the breach in an e-mail to TechCrunch, ...

This article has been updated. On Friday, Microsoft Corporation MSFT said that hackers behind the SolarWinds attack had gained access to its customer service agent's device. The company said it had ...

I missed the May 31 notice that Microsoft quietly posted about the product's pending demise. But I saw a reminder about it on 's="" crm="" blog""=""> from June 8. Microsoft bought 100-employee ...

Microsoft support scams are probably the oldest type of online scam, and they remain just as dangerous as they were a decade ago, perhaps even more so now with scammers having access to better ...

Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

Hackers reportedly compromised a Microsoft customer support account, exposing its credentials, and by extension customer email on Microsoft web-based email services like Hotmail, Outlook.com, and MSN.

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

The customer service records of millions of Microsoft users were left exposed and accessible on the public internet for more than three weeks after a change made to a database network security group ...

Eric Law is a Game Rant contributor from Pennsylvania, USA. An MMORPG-focused video game writer for Game Rant for two years and counting, Eric cut his teeth on gaming since he was a wee lad watching ...

In a LinkedIn post published early on Friday, June 26, the Corporate VP of Microsoft Stores, David Porter, announced that Microsoft was rethinking how to engage with customers moving their focus from ...