Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

After experiencing more than a 40 percent increase in IT help desk requests in four years, Creighton University in Omaha, NE, has decided to outsource its IT service desk in an effort to centralize ...

Zendesk gains a competitive advantage over rival help desk solutions that haven't ramped up to a popular omnichannel support rollout. By leveraging WhatsApp's huge install base of 15 billion users in ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...

There’s nothing more important than community. And at Local 4 and ClickOnDetroit, serving our communities is a top priority. That’s why we’ve launched the ClickOnDetroit Help Desk. It’s a new, easy ...

A Massachusetts high school will take a bold step this fall by training students to handle most of the troubleshooting and problem solving for its new 1:1 iPad initiative. Help desks are a crucial ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...