Murali Natti, a forward-thinking leader in the tech space, has introduced an innovative solution to one of the most critical challenges faced by database reliability engineers (DBREs) — responding ...

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Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

The failures of artificial intelligent systems have become a recurring theme in technology news. Credit scoring algorithms that discriminate against women. Computer vision systems that misclassify ...

An "incident" is defined as unplanned downtime, or interruption, that either partially or fully disrupts a service by offering a lesser quality of service to the users. If the Incident is major, then ...