Round was led by Fidelity Management & Research Company, with participation from Maverick Silicon and Walden Catalyst ...

Begin calls in context, reduce cart abandonment, and allow customers to self-service their order status inquiries. Jacada Visual IVR allows you to offer a high-touch customer experience to close more ...

Deep neural networking entered the consumer space with applications such as Apple's Siri and Microsoft's Cortana, but the technology's use in business contexts was limited until [24]7 brought it to ...

In part one of this two-part article, we discussed the recent re-evolution and technological improvements of speech interactive voice response (IVR) technology as well as a number of the ways that ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

Though the interactive voice response (IVR) systems market is quite mature, it is still on a growth trajectory, largely because of the renewed importance that automation is playing in shaping customer ...

If your company is a small business with big goals, you understand that competing with larger companies can be tough. You need to be clever, quick, and inventive to match their resources, staff, and ...

Is your marketing company overwhelmed by phone calls? Businesses of all sizes are finding relief with the help of interactive voice response (IVR) systems. By automating routine inquiries and routing ...

ATLANTA, July 27, 2017 (GLOBE NEWSWIRE) -- Jacada Ltd. (OTCQB:JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their ...

“It's a natural extension of our AgencyWeb product suite that's ideal for those agencies needing to expand their ability to coordinate with employees regardless of location.” states Sr. Product ...

Intelligent voice response services and solutions provider IVR Technology Group is now offering a second generation of MDCall. This feature-rich, cost-effective alternative to love-operator afterhours ...