What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

Five science-backed strategies for getting along with anyone. Oscar Wilde famously noted, “Some cause happiness wherever they ...

Executive coach and author Nick Robinson illuminates the challenging traits of work colleagues and shares strategies from his book — The 9 Types of Difficult People: How to Spot Them and Quickly ...

Interacting with difficult personalities is often frustrating or even enraging, but it is possible to learn how to manage interactions with these individuals more effectively. Before I address the way ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. When I began studying how workplace culture impacts ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...