Sometimes good enough is, indeed, good enough. But there are sometimes when you just can’t settle or compromise. The short answer is: 1) Never compromise culturally or on brand fundamentals; 2) Be ...

Yet, while many organizations recognize the value of keeping customers, far fewer appreciate the full spectrum of losses that arise when performance is merely “good enough.” The hidden costs of ...

Wolves' defeat to West Ham exposed a familiar problem that has been an underlying issue all season. For most of the first half, Wolves actually looked the better side. But even then, the same problem ...

It was probably Montesquieu who coined the proto-hacker motto “the best is the mortal enemy of the good”. He was talking about compromises in drafting national constitutions for nascent democracies, ...

I’ve spent more than three decades helping to lead large-scale digital and data transformations across a range of industries. And I’ve seen it all: projects that delivered real, measurable results; ...