When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

The Social Security Administration (SSA) recently announced its efforts to transform customer service for beneficiaries and will allow them to access the program's online portal around the clock. SSA ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a result, ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

Social Security offices could see longer lines due to short staffing and limited phone service. A new in-person ID requirement may make it harder for some Americans to claim Social Security. The Trump ...

41 Social Security offices are cutting 25-58% of workers under DOGE's budget reductions. The agency faces increased customer service demand as retirees worry cuts will affect benefits. This comes as ...