Add Yahoo as a preferred source to see more of our stories on Google. Frontier is replacing its phone line with an online chat system.Taylor Rains/Inside Frontier Airlines has scrapped its telephone ...

Frontier airlines will no longer let customers call a phone number in order to speak with a live agent. And while the budget airline is known for its cost-cutting measures, most major airlines still ...

We've all been there: The dreaded call to a customer service line. NPR's Life Kit presents tips for getting the most out of customer service. We've all been there - the dreaded call to a customer ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. In today's competitive business world, providing exceptional customer ...

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ...

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