Customer satisfaction stagnating despite massive investment. Since 2013, U.S. companies have spent over $100 billion on CX related initiatives — with no detectable return. Pent-up customer defection ...

As of the second quarter of 2026, the American Customer Satisfaction Index (ACSI®) declined sharply, the size of which was ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--American Customer Satisfaction Index: The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under ...

Using survey data from the American Customer Satisfaction Index and employee reviews from Glassdoor, this video ranks the ten least popular companies in the US. From Comcast's abysmal service ratings ...

Consumers see higher prices and reduced customer support in a time of record corporate profits, and it’s weighing on their satisfaction, ACSI finds.

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Jersey Mike's Subs has achieved the highest customer satisfaction score among fast-food ...

Every year, the American Customer Satisfaction Index (ACSI) surveys tens of thousands of people to rank the best mobile network operators and phone manufacturers. For the latter, factors like ease of ...

DraftKings received the highest satisfaction score among online gambling apps in the ACSI's 2025 report. Online gambling apps appeared for the first time in the American Customer Satisfaction Index ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly.