In 2026, contact centre leaders are being pulled in two directions at once, writes Lauren Potgieter, country manager of ...

Research from unified communications platform provider 8x8 has found that while contact centre and IT leaders believe conversational artificial intelligence (AI) is the future of the contact centre, ...

Growing contact sectors look to agile, reliable cloud platformIssued by iMGroupJohannesburg, 03 Jul 2026 Many contact centres are moving to cloud-based solutions and opex models. (Image source: 123RF) ...

In 2026, contact centre leaders are being pulled in two directions at once. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever. The only ...