There is perhaps no better symbol of the globalization of the service economy than a customer service call from the United States that gets answered in India or the Philippines. NBC even managed to ...
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FCC weighs English proficiency rule for call center workers abroad
The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...
With the new president dedicated to keeping jobs in the United States, several senators are asking for a special focus on call center workers. Four Democratic senators led by Bob Casey of Pennsylvania ...
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