As VoIP moves from the labs to production environments, the network becomes a more important corporate asset and thus the effect of downtime will be more acute. While companies spend millions on ...

With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

When systems engineers build or repair computer software or hardware, they need consistent processes in place to keep it running smoothly. Configuration management is the name for this set of ...