Technology has redefined how businesses interact with customers. Phone calls, emails and one-on-one meetings used to be the proven ways to answer customer’s questions, fix their problems and help them ...

Co-browsing, the ability for consumers to share their computer screens and systems with company representatives, was already on an upswing in the past year or so, but it has seen interest explode as a ...

The ability for agents to co-browse the desktop Web pages or mobile app screens customers are viewing has created a significant business, with some estimates suggesting this market is approaching $1 ...

Salesforce introduced a new application that allows help desk representatives to directly interact with users regardless of the platform they are using, whether it’s a PC, handset or a tablet. Service ...

BOSTON, Oct. 06, 2020 (GLOBE NEWSWIRE) -- Today LogMeIn announced that Rescue Live Guide is now certified and available for Microsoft Dynamics 365 Omnichannel for Customer Service. This integration ...

Pegasystems, a publicly traded Cambridge, Mass.-based company with 2,700 employees, just acquired co-browsing tool Firefly. They were a two-person startup built by recent University of Pennsylvania ...

BOSTON, May 12, 2020 (GLOBE NEWSWIRE) -- Today at CXNext, LogMeIn (Nasdaq: LOGM) announced the launch of Rescue Live Guide, which provides instant and secure co-browsing capabilities that enable ...

Current co-browsing can even be set up so that agents can’t see certain fields, such as payment card information, within pages to which they have been given access, Pyke adds. Forrester’s research ...