The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

Getting and enforcing a service level agreement is paramount when employing cloud services – that was the chief conclusion reached in a report out this week by the federal watchdogs at the Government ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, ...

Nicole is a social media journalist for the CDW family of technology magazines. The Internet is full of tips for demystifying and rethinking service level agreements in the cloud. The problem is that ...

Where do you start in order to have a successful port of applications into a private/public cloud? Greg Machler provides tips on creating a Service Level Agreement from the collection of diagnostic ...

If you are thinking about migrating to the cloud, you’ll want to watch out for over generalizations, all-or-nothing statements, and even a few outright lies. Here are five statements that should raise ...

So you’ve heard how this great new thing called cloud computing provides benefits such as rapid deployment, flexible scalability and low start-up cost. Sounds like a no-brainer, and you should sign up ...

Mike Chapple is a teaching professor of IT, analytics and operations at the University of Notre Dame. As more state and local government agencies turn to cloud computing to achieve flexibility, ...

There is no data showing how many people actually read through click agreements, terms of service (ToS) and privacy policies (collectively “online terms”) before ...