New innovations include expanding AI Companion 3.0 more broadly across the Zoom platform and introducing custom AI agents to orchestrate ...

New CX Research from Execs In The Know Reveals Growing Need for Channel Parity as AI Adoption Accelerates Across the Contact Center ...

boost.ai has launched AI-powered CX Insights, a trio of features to its conversational AI solution to help companies better analyze customer interactions and improve customer experience. AI-powered CX ...

SAN FRANCISCO, Feb. 25, 2026 (GLOBE NEWSWIRE) -- Crescendo, the first AI-native contact center, today announced a major evolution of Crescendo AI Insights, which replaces passive dashboards with ...

How do federal agencies — from Homeland Security to the Social Security Administration — rank on customer experience? Find out what more than 4,000 people think about the federal customer ...

A 30-year veteran in retail technology, Sensormatic Solutions President Tony D’Onofrio is leading the charge to redefine retail. Customer expectations change quickly, and so must the strategies ...

Clients rated providers higher in all performance categories in an uncertain macro environment, ISG Star of Excellence™ CX Insights Report finds STAMFORD, Conn.--(BUSINESS WIRE)-- Enterprise buyers’ ...

The growth of the Customer Experience (CX) Administration Software Market is driven by enterprises prioritizing customer-centric strategies to strengthen brand loyalty and retention. Increasing ...

Despite years of investment, most enterprises still can’t easily unify voice, chat, and customer relationship management (CRM) data to generate meaningful customer insights. Unifying this data is ...

What can you learn from a billion customer interactions? Plenty. Exceeding customer expectations is critical in today’s competitive market. But what's the real impact of exceptional CX on your bottom ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Organizations around the world are in the midst of a sea change in customer experience (CX) that spans all industries, roles, and company sizes. Understanding ...