BT today announced innovative new capabilities for its BT Contact portfolio, designed to make organisations in the Middle East easier to do business with, while removing costs and complexity from ...

BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its ...

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

BT Group claimed it has made significant progress in transforming its customer service offering by integrating AI technology, pointing to a deployment of US software company Sprinklr’s platform ...