How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

The torrent of telephone calls pouring into your practice each day can make it a challenge to keep up with the patients you need to see in the office. Test results, medications, referrals: The list of ...

Endless ringing or getting stuck on hold happens to one out of seven dealership service customers who try to schedule an appointment, according to new Pied Piper research. In a first-of-its-kind study ...

Narelle Hopkin (Towie) does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...