If you're expecting a good customer service experience when you need a repair on a major appliance, don't hold your breath. A recent Consumer Reports National Research Center survey of more than ...

Geraldine has over a decade of experience writing within the home improvement sector. Additionally, she has unique first-hand renovation experience as the previous owner of a house-flipping business.

When your washing machine breaks and dirty laundry piles up, you have to hope that the manufacturer or retailer quickly fixes the problem. But one glimpse at Consumer Reports' user reviews tells you ...