When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Dear John: Everyone talks about how great Amazon customer service is, but be forewarned: if you buy an item on the Amazon Marketplace from a third party and need support — a refund, missing parts, etc ...

Dear John: OK — this is a bit ridiculous. I e-mailed you less than 48 hours ago and this evening I received a call from Amazon rectifying all the frustration I have gone through with my frozen account ...

The 'tens of thousands' of companies that use Amazon's call center tech can now create chatbots to handle more customer inquiries, plus AI-generated response suggestions for human agents. Our team ...

The founder of Amazon and Blue Origin, Jeff Bezos, has sat down for the longest interview he has ever done, where he touched on many different aspects of his long career, including the iconic phone ...