Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

I’m an fan, but also a realist. Customers really don’t want more technology. What they really want is a better experience. So ...

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...

The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

DIfferentiation beyond AI is essential when companies have access to the same platforms. Leveraging employees in the customer ...

The rise of AI agents could put up barriers between customers and brands, leaving leaders to ponder how they can build loyalty and collect customer data in a new environment.

Gryphon AI, a leader in AI-powered compliance and conversation intelligence, today announced that Symple Lending, an ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

More than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse ...

Brightcove has announced its 2026 product roadmap and vision, emphasising its commitment to building the industry’s most intelligent, scalable video engagemen ...

Toku Ltd. ('Toku' or the 'Company'), a Singapore-incorporated customer experience (CX) technology company, today commenced ...