A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

AI won’t replace customer service agents at Fortune 500 companies, at least according to Gartner. Despite popular belief and ...

Artificial intelligence could speed up job change, with customer service agents first to be affected, OpenAI CEO says.

The key takeaway? Don’t think of AI as artificial intelligence replacing your team. Think of it as creating an Amazing Impact when properly balanced with the irreplaceable human touch that builds ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate ...

AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale.

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

The job cuts represent a reduction of nearly 45% in Salesforce’s customer service workforce, which will shrink from about 9,000 to 5,000 employees. Benioff said that AI systems now manage close to ...

Artificial intelligence is the talk of the virtual town, with AI agents poised to replace workers in a variety of jobs, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...